Find answers to our most frequently asked questions.
FAQs
What payment methods can I use?
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay Installments.
What materials are your products made from?
All pieces are crafted from high-quality fabrics such as premium cotton, durable blends, and carefully selected textiles designed for comfort, style, and longevity.
Can I return or exchange an item?
Yes. Returns and exchanges are accepted within a set period, provided items are unworn and in their original condition. Our customer service team will guide you through the process smoothly.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Every time I try placing an order I get an error
This is a common issue that happens to many customers. If you did not get an order confirmation email or get to a confirmation page, that usually means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hoursand that charge will disappear and the money will go back on your card.
How do I choose the right size?
Please refer to our detailed size chart. Each garment is designed to fit true to size, but we recommend checking measurements for the best fit. Check out our General Size Chart below to see detailed measurements and find the size that works best for you. General Size Chart
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
How should I care for my clothing?
Care instructions vary by material, but generally, machine wash cold, tumble dry low, and avoid harsh chemicals. Always check the garment label for specifics.
How long does shipping take?
Orders are processed within 24–48 hours. Standard delivery typically takes 3–7 business days depending on your location. Expedited shipping options are also available.
What makes your clothing different from others?
Every piece is thoughtfully designed with attention to detail, quality materials, and versatility in mind. The focus is on style, comfort, and long-lasting wear, creating clothing that customers feel confident and proud to wear.
“The quality of products is exceptional, and Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Truly a premium experience. Thanks.”
Sofia R. Francesca, Etats-Unis, NY.